Help & FAQs
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What are your return/exchange policies?
Please click to view our return and exchange policy.
What are your shipping rates?
To view shipping rates, please go to our shipping page.
What payment methods do you accept?
At CACHI we accept major credit cards like Visa, Mastercard, Discover and American Express. We use Paypal to process your payments, but you don't have to have a Paypal account to make your payment!
How do I track my orders?
Sign in to your registered account and you will see a Order History page. This will show you detailed information about your order.
Do you offer gift wrapping?
CACHI provides free gift wrapping services with every order. Your jewelry always comes packed in a beautiful jewelry gift box tied shut with satin ribbon in either color of white, silver, gold or beige.
What is polymer clay?
Polymer clay is a sculptable, pliable non-toxic medium. It's completely safe for children, even if (accidentally) ingested! Its unbaked form resembles that of Play-Doh. Squishy!
Do you sell wholesale?
Yes, I always welcome wholesale orders. Please fill in this form and I will get back to you as soon as possible with our linesheet and ordering process.
